Executive Level 1 - Delivery Lead_EXT
Vacancy information
Position title: Executive Level 1 - Delivery Lead_EXT
Job Requisition ID: 1946
Location: Flexible location
Tenure: Ongoing
Our Opportunity
As the Delivery Lead for the Designs Business Support team, you will play a key role in supporting the operation, sustainment and continuous improvement of the RIO Designs product and platform teams. Working within a multidisciplinary team of Business Analysts, Developers, Product SMEs and Product Owners, you will use enterprise tools such as ServiceNow, Jira, Teams and email to organise and prioritise incoming work, manage production issues and incidents, and coordinate their timely resolution.
You will act as the first point of contact for incoming work affecting the RIO Designs product and platform teams, working closely with business and technical stakeholders to balance operational priorities and delivery outcomes.
The role also supports the IP Rights Platform Manager in the day-to-day leadership of the team, including reporting, recruitment, performance management, procurement, contract management, workforce planning and other people leadership responsibilities, helping ensure the team remains responsive to business needs and delivery priorities.
See the candidate kit for further information on the day-to-day duties.
Job specific capabilities
The following qualifications and experience are desirable for this role:
- Qualifications or certifications in Agile Delivery, Service Management or a related discipline
- Experience leading multidisciplinary teams in a product, platform, technology or business support environment
- Familiarity with cloud-based and enterprise platforms, software delivery practices, and technologies such as Pega Cloud (Infinity '25 or '26), AWS services (including S3 and databases), or similar cloud-hosted business applications
- Strong Finance, Procurement and Contract Management experience
- Demonstrated experience leading online case management platforms or services similar to Pega
- Knowledge of Intellectual Property Rights administration, and/or government service delivery, or comparable regulatory and administrative environments
- ITIL Foundation certification (or equivalent experience) and demonstrated experience using enterprise service and work management tools such as ServiceNow, Jira, Azure DevOps or similar platforms to support incident management, operational support, service delivery, continuous improvement and stakeholder engagement.
Looking for more information?
For more information about the role and how to apply, please review the Candidate Kit, which includes the application questions and contact officer details.
Candidates should respond to the questions outlined in the Candidate Kit, as your responses will be used to assess your suitability for the role.
Applications Close
Applications close at 11:59pm AEDT on Monday 23 November 2026.