APS Level 6 - Digital UX Services Designer_EXT
Vacancy information
Position title: APS Level 6 - Digital UX Services Designer_EXT
Job Requisition ID: 1302
Location: Canberra on Ngunnawal Country, preferred but other locations considered
Tenure: Ongoing/Non-Ongoing for a period of up to 12 months
Our Opportunity
The role of the UX Services Designer is to design contemporary and government leading digital customer experiences, including continuous improvement opportunities, to ensure the customer is at the centre of everything we do. The UX Services Designer ensures IP Australia provides exemplary digital experiences through feature design, content, and continuous delivery, whilst also aligning to modern best practice accessibility.
This role will work within our highly experienced Digital Experience section who rapidly shape and deliver digital solutions for our customers. The UX Services Designer will provide an active contribution to improving existing digital services as well as supporting the delivery of projects and programs.
The role will actively support efforts to improve Customer Centric capability across IP Australia; actively improve IP Australia’s customer experience by delivering value; and utilise customer data to inform decision making.
We are looking to fill this position on an ongoing basis. Future positions may be offered on an ongoing or non-ongoing basis subject to operational requirements. Where a non-ongoing position is offered, the role will be filled for a specified term of up to 12 months.
Job specific capabilities
- Developing creative and implementable human centred design options to enhance customer experience
- Build and maintain relationships with key internal and external stakeholders to enhance customer outcomes
- Support digital product scrum activities to deliver value rapidly and manage product delivery
- Conduct ideation sessions to progress the UX/UI of IP Australia’s Digital experiences
- Create functional best practice UX-centric prototypes and wireframes
- Support the preparation of a range of written material including business cases, decision papers, reports, and corporate documentation
- Make informed decisions based on customer experience, data analytics and professional judgement
- Support a small dynamic team, maintaining accountability for the achievement of outcomes
- Support the delivery of projects and programs.
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Looking for more information?
Our candidate kit contains details including the capabilities required, the contact officer, and how to apply.
Please use the link below to access the candidate kit:
Applications Close
Applications close at 11:59pm on Monday 12 May 2025