HR Support Officer

Apply now Job no: 493466
Tenure: Ongoing/Non-ongoing
Location: Canberra
Categories: Human Resources (HR)
Division: Policy and Corporate Div
Business Group: Finance and People Serv
Section: People Services

IP Australia

IP Australia is a unique and innovative Australian Government Agency that works with Australians to help them protect their inventions, brands, designs, and plant varieties through the administration of patents, trademarks, designs, and plant breeder’s rights: their Intellectual Property (IP). We have a strong sense of purpose, ensuring Australians benefit from great ideas.

About our Finance and People Services Group

The Finance and People Services Group (FPSG) supports the agency through providing a range of services and advice aimed at achieving and maintaining a professional and highly skilled workforce that meets the current and future business needs of IP Australia. The FPSG provides specialist strategic and operational expertise in finance and human resources to staff and leaders of the agency, to enable the effective and efficient operations of the organisation.

About our Section

Working to the Chief HR Officer (CHRO), the People Services Section provides the full range of human resource services and advice aimed at achieving and supporting a professional, highly skilled and committed workforce that improves IP Australia’s business performance and meets the organisation’s current and future business needs.

The Position

Occupants of the Human Resource (HR) Support job role deliver high quality and integrated human resource services, advice and support to internal and external stakeholders across a broad range of HR disciplines. The HR Support role will collaboratively support the five sections of HR functions within IP Australia: Workforce Planning, Insight and Reporting, Recruitment, Workforce Design and Diversity and Inclusion, People and Organisational Development, People Support and Employee Relations in an agile manner.

The HR Support role will have the following key responsibilities:

  • Collaboratively provide administrative support to five core sections within the HR function in an agile manner.
  • Provide support, advice, and resolution to enquires, escalating as required to Subject Matter Experts
  • Liaise with internal and external stakeholders on policy, project, or operational issues.
  • Contribute to the development, implementation and evaluation of HR policies, practices, and services.
  • Provide advice and interpretation within own technical or professional area.
  • Assist with risk assessment and risk management activities for HR related matters.
  • Maintain knowledge of best practice HR and apply within IP Australia context. 
  • Set priorities for own work to deliver agreed outcomes.

The Person

The successful candidates will be excellent communicators who have a demonstrated ability to build productive working relationships, strong strategic thinking and analytical skills, agile and innovative problem solver and a good eye for detail.

For this role you will need experience in HR and delivering results in a fast-paced environment. You will need to demonstrate the ability to meet deadlines, manage projects and think creatively.

Key capabilities:

  • Experience in the delivery of HR projects and services
  • Ability to work flexibly and display adaptability
  • Ability to work well in a team-based environment
  • Ability to work across multiple projects with a strong eye for detail and excellent written skills
  • Self-awareness, resilience and responsibility for development and continuous learning.
  • Ability to work in accordance with the APS Values, Code of Conduct and the IP Australia Capability Framework at the APS5 level (see attached)

 To be successful in this role you must have:

Mandatory: At least two years of experience working in a HR client focused environment.

Desirable: Certificate IV in Human Resources or other HR qualification.


For additional information, please refer to the position profile below:

Download File Position Profile - HR Support Officer - APS 5.pdf

To discuss the position in more detail please contact Gorana Gardiner on 02 6283 2602 or

To apply for this position, candidates are asked to:

  • Frame their responses around the position specific duties and position specific capabilities of the role (as set out in this position profile), and provide:
    1. Statement of how their skills, knowledge and experience will be relevant to this role (limited response between 300 and 500 words)
    2. Details of no more than two (2) professional achievements relevant to HR, within the last two years, that demonstrate their suitability for this role (limited response between 300 and 500 words)
  • Provide a current CV detailing recent employment history.
  • Provide the details of at least two referees, one of which must be a current supervisor.


Interested? We’d love to hear from you.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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